It’s 11:40 on a Tuesday, you’re running ten minutes behind, and Mrs. Mackenzie is holding her phone up like a boarding pass. “I looked it up,” she says. “It says online this should be about half that.” You’ve had this conversation more frequently of late. Some went beautifully. A couple still replay on the drive home. The difference comes down to a handful of small moves, and every one of them can be learned…

Three months after one San Diego owner changed to a preventative approach to potential burnout, client satisfaction scores hit an all-time high. It started with spotting the early signals that are easy to walk past in a busy day, and then a handful of small changes any owner or manager can make in a week. Practice leaders in three countries share what they noticed first and what they changed. And the simple fix one manager says seems obvious now…

Every practice has one: the Tuesday meeting that’s been in the diary for years, with the same agenda, the same two voices and not much decided. Before 2027 fills your calendar, it’s worth asking every recurring meeting to earn its slot. The answer isn’t always fewer meetings, and smaller practices may already have the edge. Here’s how to work out which meetings your team really needs, and what shape each one should take…